Izi Sales. ("IZI Rider", "we", "our", or "us") is committed to protecting the privacy of riders and delivery partners. This Privacy Policy explains how information is collected and used when you use the IZI Rider application.
Information We Collect
We may collect rider information including full name, phone number, email address, government-issued identification details, vehicle information, profile photo, and banking or payout information.
We may also collect device identifiers, operating system information, application logs, IP addresses, and location information.
Location Information
IZI Rider may collect foreground and background location information to match riders with nearby deliveries, navigate routes, verify delivery completion, calculate distance traveled, improve delivery services, and support customer tracking features.
Location tracking may occur while riders are online, available for deliveries, or completing active deliveries. Disabling location permissions may affect app functionality.
How We Use Information
We use collected information to operate delivery services, manage rider accounts, process earnings, improve platform performance, detect fraud, provide customer support, and comply with legal obligations.
Information Sharing
Information may be shared with customers receiving deliveries, vendors preparing orders, payment providers, service providers supporting operations, and authorities where legally required. We do not sell rider personal information.
Data Security
We implement appropriate safeguards designed to protect personal information.
Data Retention
Information is retained only as long as necessary for operational, legal, accounting, and regulatory purposes.
Rider Rights
Riders may access personal information, request corrections, request account deletion, and manage permissions through device settings.
Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted within the application or on our website.
Contact
Email: [email protected]
Izi Sales.
Dar es Salaam,
Tanzania